Get a better customer experience with Liferay Digital Experience Platform

Liferay Digital Experience Overview

The Liferay portal is an open source business portal that provides a collaborative workspace and is primarily used to enable corporate intranet and extranet. Additionally, it comes with a robust web application platform that utilizes portal and website development features. The business portal collectively builds a collaborative platform for web construction and enables corporate integration in a social and collaborative way. Liferay Digital Experience Platform is designed for users to deliver consistent CX across the web and connected devices.

Helps identify digital customer experience needs

If we talk about digital business, we will find it more personalized and unified in various devices. Interacting with people at multiple stages throughout the life cycle has become essential. One can streamline the process by identifying customer requirements and enhancing the digital experience through digital transformation with the help of Liferay DXP.

Improve marketing accuracy and customer engagement.

Individual platforms allow customer behavior to be tracked at each digital touch point. You’ll find companies to help you access more channels of customer data for new insights. Customer data can aggregate points featuring individual personalities, transactional data, and other browsing times and sharing on social media.

Use integration and flexible architecture to keep up with trends

The Liferay digital platform enhances the customer experience and achieves the right level of integration and flexibility to be more profitable. Over time, you get the right technology and strategy and prepare for the next change. In today’s digital experience platform, experiment digitally to integrate with the external product and mitigate the risk of investing in a significant investment to act on the digital trend.

Customer experience vs. DigitalCX

Customer experience

• CX is one aspect of digital transformation.

• The CX covers everything from the traditional customer service channel to the new digital interface.

• With increasing customer retention rate by 5 percent, increase profit from 30% to 90%.

CX digital

• DCX refers to the customer experience with an organization on a digital platform.

• While DCX mainly focuses on the latter, which includes both front-end services and back-office process optimization.

• The company with the highest digital capabilities will convert sales three times more than the companies with low levels.

Liferay Consulting Capabilities

You can use Liferay Digital Experience to offer your customers a better and more useful function. Hire Liferay experts to define the scope of work that connects employees and departments to collaborate. Your Liferay consultant will drill down into your system and optimize the process for the best results. Enter to know more:

Portal migration

Create a personalized online experience that works across all connected devices on the web and on mobile devices by developing the Liferay portal. Hire an expert on the Liferay Digital platform to develop modern and reliable web portals that connect workplaces and empower employees to enhance digital transformation.

· Portal development

Create a personalized online experience that works across all connected devices on the web and on mobile devices by developing the Liferay portal. Hire an expert on the Liferay Digital platform to develop modern and reliable web portals that connect workplaces and empower employees to enhance digital transformation.

· Portal optimization

The workspace should offer a strong preference that is open to our suggestions and builds a command line with the Liferay IDE. A substantial increase in the customer experience process can be achieved to optimize customer needs. But make sure that customization can be done in a variety of ways, from complex configured workflow to fully modularized business services.

Portal update

You can update everything with the Liferay update in one go. The update tool is most easily run from files or within the command line interface. Before running an updated portal, the user must configure the main update and then the non-main module updates. Later, you can update again before restoring data from backup.

Liferay DXP comes with several technology enhancements to empower IT leaders to gain a new level of productivity for businesses. Some of the best Liferay solutions include:

Mobile experiences:

If you are looking for a better platform that uses mobile strategy, the Liferay Digital Experience platform works well for you. You can build a native app while building a long-term mobile business platform.

Integrated intranets:

Create integrated intranet software that uses the digital workspace to connect with people and systems. The system uses a modern interface that is primarily focused on increasing productivity.

Custom portals: Liferay Digital Experience software comes with a modern interface that provides seamless integration for creating a custom portal. Connects with multiple companies for more consistent experiences.

Intuitive websites:

Deliver an exceptional customer experience with Liferay DXP by delivering personalized content experiences and meet the specific needs of your business.

Are you the one looking to provide a personalized customer experience for customers and employees?

Connect with our experts for the best Liferay consulting services.